Frequently Asked Questions

You can book a tour by browsing our packages and clicking the "Book Now" button, or by contacting us directly via WhatsApp or the contact form for a tailor-made itinerary. Once we agree on the details, we send a booking confirmation and payment instructions.

Absolutely. All our packages are designed to be fully flexible. We can adjust the duration, destinations, accommodation level, and activities to suit your preferences and budget.

Our prices typically include private transportation with an English-speaking chauffeur-guide, accommodation, daily breakfast, and specified entrance fees. Detailed inclusions are listed on each package page. International flights are not included.

We recommend booking at least 4–8 weeks in advance, especially for peak season (December–April). For highly specific requests such as Aman properties or whale-watching season, booking 3–6 months ahead is advisable. Last-minute bookings are possible subject to availability.

Cancellations made more than 30 days before departure receive a full refund of any deposit. Cancellations 15–30 days before departure may incur a 25% fee. Cancellations within 14 days of departure are non-refundable. Full details are available in our Cancellation Policy.

Sri Lanka is a year-round destination. December to April is best for the south and west coasts (Colombo, Galle, Mirissa, Ella). May to September is best for the east coast (Trincomalee, Arugam Bay, Pasikudah). The cultural triangle (Sigiriya, Polonnaruwa, Kandy) can be visited year-round.

Most nationalities need an Electronic Travel Authorization (ETA) to enter Sri Lanka, which you can apply for online at eta.gov.lk before departure. The ETA is valid for 30 days (extendable to 90 days) and costs approximately USD 20–35 depending on your nationality.

Yes, Sri Lanka is generally very safe for tourists. The UK Foreign Commonwealth & Development Office (FCDO) rates Sri Lanka as generally safe for travel. Zelenso Travel provides 24/7 local on-ground support throughout your journey for complete peace of mind.

The local currency is the Sri Lankan Rupee (LKR). US dollars, euros, and British pounds are widely accepted at hotels and larger businesses. ATMs are available in all major towns and cities. We recommend carrying some cash for smaller establishments and tuk-tuk rides.

No vaccinations are officially required to enter Sri Lanka (unless you are arriving from a yellow fever endemic country). However, UK travel clinics typically recommend being up to date on hepatitis A, typhoid, and tetanus. Consult your GP or a travel health clinic at least 6–8 weeks before travel.

Prices vary by package type. Budget packages start from approximately £1,200 per person. Mid-range packages range from £2,000–£4,000 per person. Luxury packages start from £4,500 per person. Premium luxury packages with Aman properties start from £6,800 per person. All prices exclude international flights.

Yes. Our "Sri Lanka + Maldives Twin Centre Honeymoon" (package HM-02) combines Sri Lanka's cultural and wildlife experiences with a Maldives overwater bungalow stay, starting from £8,400 per couple. It is one of our most popular honeymoon packages.

Most Zelenso tours are private — you have your own chauffeur-guide, vehicle, and fully customised itinerary. We also offer small-group tours (maximum 16 guests) with fixed departures between November and March. All tours are clearly labelled on the packages page.

Every Zelenso itinerary is 100% tailor-made — we do not use templates or mass-market tours. Our local expert guides are born and bred in Sri Lanka, giving you access to authentic experiences and hidden gems that larger operators miss. We offer 24/7 support, transparent pricing, and a 98% guest satisfaction rate across 500+ travellers.