Trust & Governance

Legal, Trust & Policies

Every journey with Zelenso Travel is grounded in transparency, professional accountability, and formal regulatory compliance in Sri Lanka.

Registered Company

ZELENSO (PVT) LTD

Company Reg: PV 00359958

Official Headquarters

Colombo 03, Sri Lanka

45, Alfred House Gardens

Regulatory Standing

SLTDA Certified

Tourism Development Authority

Direct Support

+94 70 552 2299

info@zelenso.com

Policy Framework

Official Documents & Disclosures

All documents updated regularly for European and global traveller standards

Contract & BookingUpdated 30 August 2026

Booking Terms

The terms governing your tour contract, payments, itinerary customisation, chauffeur-guide services, and liability.

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Contract & BookingUpdated 30 August 2026

Cancellation Policy

Transparent cancellation timelines, applicable supplier fees, force majeure provisions, and rebooking flexibility.

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Contract & BookingUpdated 30 August 2026

Refund Policy

Clear criteria for refund eligibility, payment processor processing windows, and statutory consumer protection rights.

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Safety & ComplianceUpdated 30 August 2026

Travel Risk Notice

Comprehensive guidance on Sri Lankan road travel, wildlife safari safety protocols, climate, and emergency procedures.

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Data & PrivacyUpdated 30 August 2026

Privacy Policy

How we safeguard your personal details, passport copies, and dietary preferences under global data protection standards.

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Website & UsageUpdated 30 August 2026

Terms of Service

Standard website usage terms, intellectual property, itinerary quote validity, and digital communication rules.

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Data & PrivacyUpdated 30 August 2026

Cookie Policy

Information on cookies used for session management, localized currency preference, and anonymous analytics.

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Website & UsageUpdated 30 August 2026

Disclaimer

Information on itinerary estimates, wildlife sighting variability, seasonal route adjustments, and third-party content.

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From ancient sacred temples and misty tea highlands to serene golden sunsets, let our experts curate your perfect private island journey.

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Golden evening sunset hues illuminating Sri Lanka's scenic paradise.

Sacred Adam's Peak mountain trail amidst Sri Lanka's majestic highland mist.